FAQ

1. When will my order arrive? Our delivery times to Australia are as follows:

  • Processing time: 1–3 business days (order confirmation, quality control, packaging)
  • Shipping time: 3–8 business days from our fulfillment center in the Netherlands
  • Total delivery time: 4–11 business days

Orders placed before 10:00 PM are processed the next business day.

2. Do you offer free shipping? Yes, we offer free standard shipping on all orders to Australia with no minimum purchase required.

3. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it by sending us an email to info@remiloriente.com. Orders that have already been packed cannot be cancelled but can be returned.

4. How do I track my order? After we ship your order, we'll email you a confirmation with a tracking number. You can track your package using our Order Tracking page or directly with the shipping carrier.

5. What are the return conditions?

  • Return period: 30 days from receipt of your order
  • Condition: Items must be unworn, unused, with original tags and packaging
  • Return costs: Customer pays return shipping for change of mind (we pay for defective/wrong items)
  • Refund time: Within 10 days of receiving your returned item
  • How to return: Contact us first at info@remiloriente.com for return instructions

6. Will I pay customs duties or taxes? As we ship from the Netherlands to Australia, you may be responsible for customs duties or import taxes. These costs are not covered by Remi Loriente.

7. What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay as payment methods.

8. How do I contact customer service? Email us, call us, or fill out our contact form. We're available:

  • Monday to Friday: 08:00 - 20:00
  • Saturday & Sunday: 12:00 - 18:00

Email: info@remiloriente.com
Phone Number: +447488845747

9. Do you offer exchanges? Yes, we accept exchanges following the same process as returns. Contact us at info@remiloriente.com with your order number and preferred replacement item.

Contact

Have more questions?
Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Store name: Remi Loriente
Company name: Kirollos
Company number: 90873173
Address: Oossaander Hoop 53, Amsterdam, Noord-Holland, 1035RX, Netherlands
Email: info@remiloriente.com 
Phone Number: +447488845747

Or contact us through our contact form, which you can find here.