Terms of service

These Terms and Conditions apply to all purchases made via the website operated by Kirollos, trading under the brand name Remi Loriente, hereinafter referred to as "we", "us" or "our brand". By creating an account or placing an order, you agree to be bound by these Terms.

1. Definitions

• We / Our / Remi Loriente: Refers to Kirollos, business registration number 90873173, trading as Remi Loriente.
• Customer: Any individual or entity making a purchase from our online store.
• Product: Any physical item listed for sale on our website.

2. Applicability

2.1 These Terms apply to the use of our website and all transactions made through our online store.
2.2 Any variation is only valid if confirmed in writing.
2.3 If any provision is found to be invalid, the remaining clauses shall remain in full force.
2.4 We may revise these Terms from time to time. Updates will be posted on the website and take effect immediately upon publication.

3. Account Registration

3.1 Customers must provide accurate and up-to-date information when registering. We reserve the right to request verification.
3.2 Customers are responsible for the confidentiality of their login credentials.
3.3 We may suspend or terminate accounts in the event of misuse, fraud, or breach of these Terms.

4. Products and Listings

4.1 We strive to keep all product information accurate and current.
4.2 We do not sell counterfeit, illegal, or hazardous goods.
4.3 Our products comply with all relevant Australian safety and labelling regulations.
4.4 All prices are shown in AUD and include GST, where applicable.

5. Orders and Delivery

5.1 By placing an order, you enter into a binding agreement with us.
5.2 We manage the processing, packaging, and shipping of your order. Tracking details will be shared where available.
5.3 If your order is not delivered within 15 working days of confirmation, you may cancel it without penalty.
5.4 Responsibility for the goods transfers to you upon confirmed delivery.

6. Returns and Cancellations

6.1 You have the right to cancel your purchase within 30 days of receiving your item.
6.2 Goods must be returned within 30 days of cancellation notice. Unless otherwise agreed, you are responsible for return postage.
6.3 Refunds (including the original delivery charge) will be processed within 10 working days after the returned item is received and inspected, provided it is in unused, original condition.
6.4 Certain items, including custom-made or hygiene-sensitive products, may be excluded from return. This will be stated clearly on the product page.

7. Payments, Fees and Taxes

7.1 Payments are processed securely via third-party providers.
7.2 Prices include GST, and a tax invoice will be issued upon request.
7.3 No additional platform or transaction fees are charged.
7.4 Refunds for cancelled or returned items are processed within 10 working days of receipt and approval.

8. Liability and Warranty

8.1 We guarantee that all products meet acceptable standards and legal requirements under Australian Consumer Law.
8.2 If you receive a defective or incorrect product, contact our customer support team to request a replacement, repair, or refund.
8.3 Our liability is limited to the purchase value of the item unless otherwise required by law or in cases of gross negligence or misconduct.

9. Intellectual Property

9.1 All website content, including images, designs, descriptions, and branding, is owned by or licensed to Kirollos.
9.2 You may not reproduce or use our content without prior written consent.

10. Privacy and Data Protection

10.1 We handle personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
10.2 Your information is used only for fulfilling orders, account administration, and customer service.
10.3 We will not sell or share your personal information except where required by law or with your explicit permission.

11. Prohibited Conduct

11.1 Customers must not use the website for illegal, fraudulent, or harmful activity.
11.2 We reserve the right to take action against any violation, including suspension of accounts or legal recourse.

12. Force Majeure

12.1 We are not liable for delays or failures caused by events beyond our control, such as natural disasters, war, supply chain disruptions, or cyberattacks.
12.2 If such conditions persist for more than 30 days, either party may cancel the affected order without penalty.

13. Account Termination

13.1 Customers may close their account at any time after settling all outstanding matters.
13.2 We may suspend or terminate any account found in breach of these Terms or involved in fraudulent activity.

14. Governing Law and Jurisdiction

14.1 These Terms are governed by the laws of Australia.
14.2 Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Australia, unless otherwise required under consumer protection laws.
14.3 We may consider alternative dispute resolution methods where agreed upon by both parties.

Contact

Have more questions?
Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Store name: Remi Loriente
Company name: Kirollos
Company number: 90873173
Address: Oossaander Hoop 53, Amsterdam, Noord-Holland, 1035RX, Netherlands
Email: info@remiloriente.com 
Phone Number: +447488845747

Or contact us through our contact form, which you can find here.