Shipping policy

At Remi Loriente, we aim to process and deliver your orders with speed, care, and transparency. Below you'll find full details on how we ship, delivery timelines, and what to expect during fulfilment.

Delivery Areas

We ship our lighting products to customers across Australia.
If you are located outside Australia and wish to place an order, please contact us at info@remiloriente.com to enquire about special arrangements.

Shipping Methods in Australia

For deliveries within Australia, we use the following reliable and trusted carriers:

  • Australia Post – Australia’s primary national postal service, offering standard and express delivery
  • Sendle – A carbon-neutral courier service ideal for metro-to-metro delivery
  • Aramex (formerly Fastway Couriers) – Affordable door-to-door delivery services across Australia
  • Toll IPEC – A trusted name in business and residential freight delivery
  • DHL Express – For international and premium express deliveries where applicable

Shipping Costs

We’re pleased to offer free standard shipping on all orders — no minimum spend required.

Delivery Times

We strive to deliver your order as promptly as possible. The total delivery timeframe is estimated at 4–11 business days, and is split into two phases:

1. Order Processing Time: 1–3 business days

This includes:

  • Order confirmation
  • Any requested customisations (if applicable)
  • Quality assurance checks
  • Careful and secure packaging

2. Shipping Time: 3–8 business days

Once dispatched from our international fulfilment centre, your parcel is shipped to your Australian address using one of our trusted couriers.
Delivery time will depend on your location within Australia.

Total Estimated Delivery Window: 4–11 business days (Monday to Friday only)

Please note that delivery times may vary slightly during peak seasons (e.g. holidays, public sales).

Order Processing

You will receive a confirmation email shortly after placing your order.
All orders are typically processed within 24 to 72 hours, excluding weekends and public holidays.

Once your order has been dispatched, we will send you a tracking number so you can monitor your parcel’s status via our Order Tracking page.

Shipping Confirmation & Tracking

After dispatch, you will receive:

  • A shipping confirmation email
  • A tracking number, which can be entered on our Order Tracking page to follow your delivery in real time.

Uncollected Parcels

If a parcel is returned to us due to an incorrect address or failure to collect from a collection point, the return shipping costs will be the responsibility of the customer.

Customs & Duties

As your order is shipped from our international warehouse:

  • Customs duties or import taxes, if incurred, are the sole responsibility of the customer.
  • These charges are not covered or reimbursed by Remi Loriente.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

  • Please contact us at info@remiloriente.com immediately
  • Include your order number and clear photos of the issue
    We’ll resolve the matter promptly.

Delivery Delays

Although delays are rare, they may occasionally occur due to:

  • Customs clearance
  • Courier backlogs
  • Natural events (e.g. weather disruptions)

If your parcel has not arrived after 15 business days, please reach out to us at info@remiloriente.com so we can investigate and assist without delay.

Contact

Have more questions?
Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Store name: Remi Loriente
Company name: Kirollos
Company number: 90873173
Address: Oossaander Hoop 53, Amsterdam, Noord-Holland, 1035RX, Netherlands
Email: info@remiloriente.com 
Phone Number: +447488845747

Or contact us through our contact form, which you can find here.